Chargeback & Billing Dispute Policy

If you believe there is an issue with your order, billing amount, shipping information, payment, or fulfillment status, please contact Valhalla Aminos first so we can review the matter.

Customers should include:

• Full name
• Email address used for the order
• Order number
• Date of purchase
• Description of the issue
• Photos or documentation if applicable

Customers should contact support for help with:

• Duplicate charges
• Incorrect billing amount
• Coupon or discount issue
• Incorrect shipping information
• Missing confirmation email
• Order status question
• Damaged package
• Missing item
• Incorrect item
• Backorder question
• Refund request

When a billing or order issue is reported, Valhalla Aminos will review available order documentation, payment records, shipping information, customer communication, fulfillment notes, and tracking information when available.

Valhalla Aminos may request additional information from the customer to complete the review.

If a chargeback or payment dispute is filed, Valhalla Aminos may provide documentation to the payment processor, bank, or card network, including:

• Order confirmation
• Customer account details
• Checkout acknowledgment records
• Billing information
• Shipping information
• Product SKUs
• Order history
• Customer communication
• Fulfillment status
• Tracking information if available
• Refund or cancellation records if applicable
• Terms accepted at checkout

Refund eligibility is reviewed according to the Valhalla Aminos Shipping & Returns Policy and Terms & Conditions.

Customers should contact support as soon as possible if they need to request a cancellation, refund, or correction. Orders that have already been processed, fulfilled, shipped, or prepared for shipment may have limited cancellation or refund eligibility.

If an item is listed as available on backorder, the order may be accepted and fulfilled when inventory is restocked. Customers with questions about a backordered order should contact support before initiating a payment dispute.

If you believe a transaction was unauthorized, contact Valhalla Aminos immediately at [email protected]. We may request documentation to help investigate and respond appropriately.

Chargebacks should not be used as a substitute for contacting customer support, requesting order assistance, or following the published return and refund process.

Valhalla Aminos reserves the right to dispute chargebacks when order, payment, shipping, fulfillment, account, or communication records show that the transaction was valid.

Customers are responsible for reviewing product information, shipping details, billing details, checkout acknowledgments, Terms & Conditions, Shipping & Returns Policy, Research-Use Disclaimer, and this Chargeback & Billing Dispute Policy before completing an order.

For billing disputes, order concerns, refund questions, or chargeback-related issues, contact: